Privacy Policy

1. Introduction

Welcome to CrabsCart ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and shipping address when you place an order.
• Order Information: Products purchased, order history, payment method selected, and transaction details.
• Custom Content: Photos and special instructions you upload for personalized figurine creation.
• Communication Data: Messages you send to us via email, WhatsApp, or contact forms.
• Device Information: Browser type, IP address, and browsing behavior collected automatically via cookies.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including custom figurine creation
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your inquiries, comments, and support requests
• Improve our website, products, and services
• Send promotional communications (only with your consent)
• Prevent fraudulent transactions and protect against illegal activities
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors, shipping carriers, and cloud hosting providers who assist in our operations.
• Legal Compliance: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure database storage, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our website.

7. Third-Party Services

Our website integrates the following third-party services:

• Cloudinary: For secure product image hosting and management
• MongoDB Atlas: For secure database storage
• Vercel Analytics: For anonymous website performance monitoring
• WhatsApp: For customer communication

Each service operates under its own privacy policy.

8. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt out of promotional emails at any time
• Request a copy of data we hold about you
• Withdraw consent for data processing

To exercise these rights, contact us at crabsown@gmail.com.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are retained for accounting and legal compliance purposes.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at: